Case study

Making health insurance intuitive and intelligent

2019
  • AI
  • Conversational AI
  • Insurance
  • B2B
  • B2C
Making health insurance intuitive and intelligent
Doing conversational AI before it became mainstream.
S

Context

Koios Intelligence's mission is to strengthen the insurance, financial services, and technology sectors through a new generation of intelligent, personalized AI platforms.

Supporting the startup in its journey. Laying the groundwork for a visual language across a product, a service, and ultimately... a brand.

T

Methodology

  • Co-creation with stakeholders
  • Architectural and functional analysis
  • Interactive prototyping and modelling
  • Research and visual creation
Making health insurance intuitive and intelligent

Hypothesis

Reduce wait times with AI agents specialized in insurance

Solution

OlivoAgent is far more than a simple insurance chatbot: it's a fully capable virtual agent that streamlines submissions, renewals, and much more.

A

Deliverables

  • Functional prototype and demo
  • Product identity
  • Mobile screen design
  • Architecture and functional flows
R

Results

  • Demonstrated benefits at every stage of the value chain
  • 50% time savings in submission processing
  • 80% of requests resolved without human intervention
Challenges

Main challenges encountered:

  • Navigating knowledge transfer in an innovation-driven context
  • Delivering quality at multiple levels with a tight budget

Visuals

Making health insurance intuitive and intelligent
Making health insurance intuitive and intelligent
Making health insurance intuitive and intelligent
Making health insurance intuitive and intelligent

Approche

Des compétences multiples en synergie

Visualisation Rédaction Scénarisation CLARTÉ & FIABILITÉ

L'intersection de ces trois disciplines — visualisation, rédaction et scénarisation — permet de concevoir des expériences qui rendent l'information complexe accessible et actionnable.